Suggestions, Complaints and Compliments

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and feedback as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. 

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the Practice Manager will deal with your concerns appropriately. Alternatively you can visit the surgery and make a verbal or written complaint. 

Want to compliment the practice?

It is always nice for us to hear from patients when they think we've done a good job. If you would like to give the team or an individual member of staff at Eye Health Centre a compliment for their service, please download and complete the compliment form and hand it into reception. Thank you for taking the time to compliment us, we really appreciate it.