Missed Appointments Policy

Missed appointments result in an increased demand for appointments and are costly to the practice. If a patient can no longer attend a pre-booked appointment, they can cancel it either in person with a member of the reception team, via telephone with a receptionist, via the automated telephone appointments system, or via our website on the ‘Appointments’ page. Please note that appointments cancelled using the automated telephone service need to be done more than an hour before the appointment time.

A missed appointment without prior cancellation will be logged on the patient’s online records and a letter explaining this will be sent to the patient. If a patient misses three or appointments within a 12 month period, they risk being removed from the practice list. We understand that there may be extenuating circumstances, which will be taken into account.